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Terms & Conditions

Aouad Associates LLC TERMS OF SERVICE

Version 01042024

Section a terms

Introduction and Overview

Thank you for choosing Aouad Associates LLC. We provide Accounting Services (the "Service") that encompasses a variety of services, including Bookkeeping, Controller, Accountant, and various of customized bundle plans (each, a "Service").

When you use the Service, you enter into a binding contract with us. Each section of the agreement begins with an italicized annotation that is intended to help you navigate the agreement.  The annotations do not completely summarize the agreement, though, and you should read each section carefully and in full.  We've also bolded a few areas that talk about important legal rights, and you should be sure to read those sections carefully.  These provisions in Section A apply to the Service generally and are separate from the provisions in Section B which include additional provisions for your use of specific Services. 

If you are an individual acting on your company's or client's behalf, you accept these provisions on their behalf and the term "you" will refer to you, your company, or your client. 

Agreement to These Terms

You need to agree to these terms to use our Service. By using the Service, you are instructing us to share your data across our Service for marketing, eligibility, and other purposes in consistent with applicable law.  This data may include credit information and other information we obtain from third parties.
To access and/or use the Service, you acknowledge and agree:

 To the terms and conditions of this agreement ("Agreement"), which includes:

Your Personal Information

We want to be transparent about how we use personal information and about your rights in our Privacy Statement. You should only provide us with personal information of others if you have received permission to do so.

Changes

Change happens. When it does happen, we will update this Agreement. If the changes are material, you may need to accept the changes to use the Service. Similarly, there may be circumstances where we need to update or discontinue the Service.

We may modify the provisions of this Agreement at any time. We may notify you of such modifications by posting on our website or by other means. It is important that you review this Agreement whenever we modify it because your continued use of the Service indicates your agreement to the modifications.

Similarly, we may update the Service, including with tools, utilities, improvements or third party applications. You agree to receive these updates. We may further modify, suspend or discontinue the Service at any time. You agree that we will not be liable to you or any third party for any modification, suspensions, or discontinuance of the Service.

Account

You will provide accurate, up-to-date account information and securely manage such information.

You may need to sign up for an account to use the Service. We may need to verify your identity and you authorize us to collect information (e.g., date of birth, address) from you to do so (collectively, with all information requested to enable your account, "Account Information").  You will provide accurate, up-to-date Account Information, and we disclaim any liability arising from your failure to do so. Such failure may further limit your ability to use the Service.

You are responsible for securely managing your Account Information, including any password(s) You will notify us immediately if you believe that your Account Information or device you use to access the Service has been lost or stolen or that someone is using your account without your permission.

Payment & Cancellations

Some Services may be free, others may have costs associated.  For those with costs, we may charge your payment method for fees or on a subscription basis. You may cancel your subscription at any time (but you may not receive a refund).

We may require payment of fees or a subscription charge for use of the Service and you agree to pay such fees.

Payments will be billed in U.S. dollars, and your account will be charged upon purchase and when you provide your payment information, unless stated otherwise in applicable payment provisions. If your payment information is not accurate, current, and complete, we may suspend or terminate your Service. If you do not notify us of updates to your payment information, we may participate in programs supported by your card provider to try to update your payment information, and you authorize us to continue billing your account with the updated information that we obtain.

You may be charged a subscription fee in advance on an annual basis or other recurring interval disclosed to you prior to your purchase.

Your payment to Aouad Associates LLC will automatically renew at the end of the applicable subscription period but you can cancel a subscription at any time.
Prepaid Services. 
Any prepaid Services must be used within one year from the service start date. Any unused Services after one year from the service start date will automatically expire and are non-refundable.
Monthly and Quarterly fees are non-refundable prior to cancellation and are NOT pro-rated for partial months. 
YOU ACKNOWLEDGE AND AGREE THAT WE MAY SUBMIT MONTHLY OR QUARTERLY CHARGES WITHOUT FURTHER AUTHORIZATION FROM YOU UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD.
Annual, Bi-Annual, and One-Time initial cost of service fees are up to 90% refundable only within 30 days from your initial purchase date, less services rendered. 
After 30 days from the initial purchase date, the fees paid are non-refundable. We strongly encourage our customers to fully utilize our products and services in the first 30 days following their purchase to determine if the service is a good fit for you and/or your business. We will withhold a $200 fee admin and partnership platform subscription.
d. Third Party Agreements.
To the extent that you elect to purchase any goods or services from third parties (which may be combined with our offerings) you are subject to and agree to be bound by any applicable agreements (the “Third Party Agreements”) that you may be required to accept in order to access such third party services, as well as any guidelines or rules applicable to such information, products or services. The third party may contact you by email and/or phone regarding the Third Party Agreements or their products or services. Aouad Associates LLC HEREBY DISCLAIMS LIABILITY FOR ANY INFORMATION, MATERIALS, PRODUCTS OR SERVICES POSTED OR OFFERED AS PART OF ANY THIRD PARTY SERVICES. Aouad Associates LLC IS NOT LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. A THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF Aouad Associates LLC AND THE THIRD PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN OUR SITE OR APPLICATIONS OR SERVICES.

Bookkeeping Transactions

We will prepare up to the number of transactions paid for or the number of months paid for, whichever comes first. For example, 0-$25000 expenses transactions would account for the $25000 transactions to be categorized for the year or 12 months of bookkeeping. If we reach the $25000 volume transactions before the 12-month term, the service will be completed based on the transactions volume done first. Below is an explanatory schedule:
Up to $25000 not exceeding 300 transactions or 12 months whichever comes first
Up to $40000 not exceeding 500 Transactions or 12 months whichever comes first
Up to $55000 not exceeding 8000 Transactions or 12 months whichever comes first
Up to $70000 not exceeding 1000 Transactions or 12 months whichever comes first
Up to $85000 not exceeding 1200 transactions or 12 months whichever comes first

Advice and Third-Party Services and Products

You may have access to professional advice and third-party products.  Any such advice and products are not covered under this Agreement.

We may offer specific functionality with the opportunity to seek professional advice, for example, the ability to speak with a tax expert. Unless specifically disclosed, Aouad Associates LLC is not in the business of providing legal, tax, health care, insurance, real estate service or advice, and you should consult with professionals for advice prior to making important decisions in these areas.

Content and Data 

What's yours remains yours, what's ours remains ours, but we may use information you provide to improve our Service.  

You are solely responsible for anything you write, submit, receive, share and store or any data you input inline of providing any Service (collectively, your "Content"). Content includes, but is not limited to, data, information, materials, text, graphics, images, audio, video that are uploaded, transmitted, posted, generated, stored, or otherwise made available.

Prohibited Uses

We expect you to obey the law and follow certain rules in using the Service.

Aouad Associates LLC does not condone or support any activity that is illegal, violates the rights of others, harms, or damages Aouad Associates LLC reputation, or could cause Aouad Associates LLC to be liable to a third party. At minimum, you may not use the Service to:

Chatbots

We may use Chatbots to optimize your experience. These technologies are evolving and may have limitations.

When you use the Service, you may use or interact with automated features like chatbots, digital assistants, conversational experiences powered by artificial intelligence, or similar technologies ("Chatbots"). Information generated by Chatbots may not be unique.

While Chatbots are designed to improve your experience, these technologies are evolving and may have limitations such as generating outputs that are inaccurate or inappropriate to your situation.

Termination

This Agreement is effective until your Service expires or you cancel your Service or Aouad Associates LLC terminates this Agreement. Aouad Associates may terminate this Agreement (and your Service) or suspend the Service at any time in our discretion.

Third Party Account Information

Aouad Associates LLC is not responsible for any account information obtained from third parties.

When you direct Aouad Associates LLC to retrieve your account information from third parties, you authorize and permit us to use and store that information and other information you submit. You grant Aouad Associates LLC a limited power of attorney to access those accounts and retrieve your account information, without additional notice to you. Aouad Associates LLC will be acting as your agent and will not be acting on behalf of the third party.

Aouad Associates LLC does not review third party account information for accuracy and is not responsible for any issues or expenses resulting from such account information, including any inaccuracy, error, delay, or non-delivery. For clarity, Aouad Associates LLC is not responsible for any payment processing errors or fees arising from inaccurate account information provided by third parties.

Disclaimers

13. Disclaimer of Warranties
EXCEPT AS PROVIDED HEREIN AND TO THE EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES FOR PRODUCTS AND SERVICES OFFERED ON THE SITE AND THE APPLICATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ALL STATUTORY WARRANTIES, WARRANTIES OF MERCHANTABILITY, WARRANTIES OF ACCURACY, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF NON-INFRINGEMENT OF PROPRIETARY RIGHTS.
YOU ACKNOWLEDGE AND AGREE THAT USE OF THE SITE AND THE APPLICATIONS IS DONE SO AT YOUR OWN RISK AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA WHICH OCCURS AS A RESULT OF DOWNLOADING OR OBTAINING ANY MATERIAL FROM THE SITE OR THE APPLICATIONS.
Except as expressly provided in this Agreement, we are not responsible for the timeliness, sequence, quality, accuracy, content, completeness, legality, reliability, operability or availability of information or material contained on the Site and the Applications. You understand and agree that 1-800Accountant is not a law firm and it is in no way providing legal advice of any kind and communications with representatives of 1-800Accountant may not be privileged. Any and all content and information on the Site or the Applications or communications sent to you via the Site or the Applications, or otherwise received from us, is provided only for informational purposes and not to provide legal, investment, tax or accounting advice. Please consult with a 1-800Accountant or other qualified professional on your specific situation.
IRS Circular 230 Notice. Nothing in our communications with you (including, but not limited to, any emails, web site content, attachments, enclosures or other accompanying materials) relating to any federal tax transaction or matter are considered to be “covered opinions” as described in Circular 230.

Limitation of Liability

Our liability is limited when it comes to issues you may encounter with our Service.

Other than the rights and responsibilities described in this Agreement and as allowed by applicable law, Aouad Associates LLC won't be responsible for any losses.

The above limitations apply even if the Aouad Associates LLC Parties have been advised of the possibility of such damages. If you're legally exempt from certain responsibilities, including indemnification, then those responsibilities don't apply to you under this Agreement.

General Terms (Miscellaneous)

This Agreement is the entire agreement between you and Aouad Associates LLC and replaces all prior understandings, communications, and agreements, oral or written, regarding its subject matter.

Governing Law

The laws of Pennsylvania govern this Agreement and any disputes that may arise.

Pennsylvania law and the Federal Arbitration Act will govern all disputes arising out of or relating to the Service, this Agreement and any Additional Terms, regardless of conflict of laws rules.

Waiver

If we waive some of our rights under this Agreement, it doesn't mean we waive our rights in other circumstances.

Aouad Associates LLC failure to act or enforce any of its rights does not constitute a waiver of any of our rights. Any waiver by Aouad Associates LLC of any of the provisions in the Agreement must be made in writing and signed by a duly authorized officer of Aouad Associates LLC.

Contact Information

If you have any questions about the Service or this Agreement, please contact infor@aouadassociates.com

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